Guarantee & Warranty Policy – FIMEXT CORPORATION
At FIMEXT CORPORATION, we take pride in the quality, reliability, and performance of our products. Every item we manufacture and distribute is carefully crafted with precision, using high-quality materials and strict quality control standards to ensure customer satisfaction.
Our Commitment
We guarantee that our products are free from manufacturing defects in material and workmanship under normal use and service conditions for the warranty period outlined below.
Warranty Coverage
- Standard Warranty Period: 12 months from the date of purchase (unless otherwise specified for certain products).
- During the warranty period, FIMEXT CORPORATION will, at its discretion, repair or service defective products.
- Repaired products remain covered for the remainder of the original warranty period.
Warranty Exclusions
This guarantee does not cover:
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Damage caused by misuse, improper installation, neglect, accidents, or unauthorized repairs
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Normal wear and tear or consumable parts
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Damage caused by environmental factors beyond normal use (e.g., extreme heat, humidity, corrosion, weather exposure)
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Products that have been altered or modified without prior written consent from FIMEXT CORPORATION
Claim Procedure
To make a warranty claim, customers must:
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Provide a valid proof of purchase (invoice or receipt).
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Describe the defect in detail, including photos or videos if applicable.
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Send the claim request to our Customer Service Team at sales@fimext.com.bd
Once reviewed, our team will provide instructions on the next steps for repair or service.
Limitations of Liability
Except where prohibited by law, FIMEXT CORPORATION shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products.
Our maximum liability is limited to the original purchase price of the product.