Frequently Asked Questions

FAQs

Q1: How long does it take to process my order?

A: Orders are usually processed within 2–3 business days once full payment has been received.

Q2: What shipping methods do you use?

A: FIMEXT CORPORATION partners with trusted courier and freight companies to ensure your order arrives safely and efficiently. Available shipping options depend on your location and the size of your order.

Q3: How can I track my shipment?

A: Once your order has been shipped, you will receive a tracking number by email so you can follow your package’s progress.

Q4: Are shipping fees included in the product price?

A: Shipping charges are calculated separately during checkout, based on your delivery address and order details.

Q5: Who is responsible for import duties and taxes?

A: Import duties, taxes, and customs fees are the responsibility of the recipient unless otherwise agreed in advance.

Q6: What if my package is damaged or lost during shipping?

A: If your package is damaged, please report it to the courier immediately and notify us within 48 hours. For lost shipments, FIMEXT CORPORATION will assist you in resolving the issue with the courier.

Q7: Can I change my shipping address after placing an order?

A: Yes, but only if your order has not yet been shipped. Please contact us as soon as possible to update your shipping details.

Q8: What should I do if I don’t receive my order on time?

A: Delivery times may vary due to customs or unforeseen delays. If your order is late, please contact FIMEXT CORPORATION customer service and we will assist you right away.
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